Privacy Policy
Effective date: August 21, 2023
This privacy policy applies to the mobile application Lingotrek and website www.lingotrek.com (collectively referred to as "Lingotrek" or "Services") developed by Autochatic SAS based in Paris, France ("Autochatic", "we", "us" or "our"). We take privacy very seriously and are committed to protecting your personal data.
Collection of Personal Data
We collect the following types of personal data from you:
Account registration information such as your name, email address, user name, password, phone number, birthday, profile picture, and other information you provide.
Payment and billing information such as credit card number, billing address, and payment history.
Audio recordings of your voice for speech analysis, pronunciation feedback, dictation exercises, and other learning features.
Your communications with us such as support tickets, emails, chats.
Technical information about your device such as IP address, browser type, operating system, mobile carrier information, and cookie data.
Usage data such as lessons completed, quiz scores, study habits, features used, pages visited, and content interacted with.
Your location information if location services are enabled on your device.
Third party account credentials if you connect with Lingotrek via a third party service.
We may collect your personal data directly from you or automatically through your use of Lingotrek. We may also obtain data from third party sources to improve our services.
Use of Personal Data
We use your personal data for the following purposes:
Provide our language learning services to you and maintain your account.
Process your payments and provide refunds when applicable.
Improve our educational content and features based on usage data.
Enable you to communicate with other users for language practice.
Respond to your inquiries, complaints, and support needs.
Optimize our website and apps and diagnose technical issues.
Send you marketing communications, newsletters, and promotions if you opt-in.
Display relevant ads and recommendations based on your interests and usage.
Comply with legal obligations regarding records and reporting.
Disclosure of Personal Data
We may disclose your personal data to the following parties:
Service providers and contractors to help us operate and improve Lingotrek such as payment processors, IT service providers, data analytics vendors, and marketing partners.
Law enforcement agencies if required by law or court order.
Government institutions when required under applicable laws.
Third parties involved in a corporate restructuring or merger/acquisition with Autochatic.
We only disclose your personal data when necessary and with appropriate safeguards to protect your privacy.
Data Retention
We retain your personal data for as long as required to fulfill the purposes outlined in this policy, unless a longer retention period is permitted or required by law. Account information is retained until an account is deleted by a user.
Your Privacy Rights
Depending on your location, you may have the following rights with respect to your personal data:
Right to access, correct or delete your personal data.
Right to restriction of processing or object to processing.
Right to data portability of your information.
Right to withdraw consent at any time.
Right to lodge a complaint with the applicable data protection authority.
You can manage your account information and exercise your rights by logging into your Lingotrek account and visiting your account settings. You can also submit requests regarding your rights to privacy@lingotrek.com.
Changes to this Policy
We may periodically update this privacy policy to reflect changes in data processing practices or applicable laws. We will post a notice on our website highlighting significant changes. Your continued use of Lingotrek signifies acceptance of the updated privacy policy.
Contact Us
If you have any questions about this privacy policy or concerns about how we process your personal data, please contact us at: mailbot@autochatic.com